Subject to any deductions that we may make or are entitled to make, you may request for the deposit to be refunded to you, in accordance with our prevailing refund policy.

Kindly return the powerbank within 12 days. If the powerbank is NOT returned in 12 consecutive days, your deposit will be deducted and the powerbank will be considered SOLD and is yours to keep.

A)Refund via Bank Transfer (Only applicable to Raysen App)

After submitting your request for a deposit refund from Raysen App, you will receive a confirmation email ensuring you have given the correct details. After confirmation, the refund process will take up to 7 Working days.
Note: The refund process might take longer if the user does not respond to the confirmation email.

B)Refund via Credit Card

The refund will initiate automatically after you have returned the powerbank and make payment (If there is any rental fees occurred). The pre-authorization deposit amount will release within 7 working days.
Note: The deposit will not shown on card statement if the powerbank is returned within 12 days as the deposit did not credited but only hold by the merchant.

C)Refund via Debit Card

The refund request will initiate automatically after you have returned the powerbank and made payment (if there is any rental fees occurred). Depends on issuer Bank, some banks may takes up to 14 working days to refund the deposit. (Recommend to use Maybank/ CIMB debit card which refund faster.
Note: The refund will be reflected into the user's card statement.

D)Refund via Wechat App

The refund request will initiate automatically after you have returned the powerbank and made payment (if there is any rental fees occurred). The refund process will take 7 working days.
*User have to top up Wechat wallet to pay the rental fees on top of the deposit fees if the balance credit is not sufficient.
Note: The refund will be reflected into the user's Wechat Pay transaction details.